Returns, Refunds & Disputes

Last updated 1 September 2026

1. Overview

Akedi is primarily a classifieds marketplace and seller-shop platform. Unless a particular Akedi service clearly states otherwise, Akedi is not the seller of marketplace items and does not take ownership of them.

Buyers and sellers normally agree directly on product condition, price, payment, pickup or delivery, warranties, returns and refunds.

2. Deals between buyers and sellers

• Review the listing carefully and use available photos, product details, seller shop information, Reels and Akedi Live demonstrations to understand the item before paying.
• Ask the seller about return, exchange, warranty or testing conditions before completing the purchase.
• For high-value goods, inspect and test the item where practical before making final payment.
• Keep relevant Akedi chat messages and transaction details in case a later disagreement needs to be explained.

Unless required by applicable law or a specific Akedi service, returns, exchanges and refunds for marketplace goods are handled by the buyer and seller according to their agreement and the seller's applicable terms.

3. Reels, Live and shop content

Product photos, videos, Reels, Live demonstrations, reviews and seller shop pages are intended to improve product discovery and communication. Sellers are responsible for ensuring that the content they publish or demonstrate is accurate and not misleading.

A Live demonstration, Reel, verification indicator, package badge or promotional placement does not by itself create an Akedi warranty, escrow service or guarantee of product quality.

4. Akedi's role in disputes

• We may review reports involving fraud, counterfeit goods, prohibited items, unsafe products, repeated misrepresentation, harassment or other violations of Akedi rules.
• We may review relevant listings, Reels, reviews, comments, shop content or chat information where reasonably necessary to investigate a report.
• We may remove or restrict content, limit platform features, suspend accounts or take other proportionate action under our rules.
• We may provide platform guidance, but we are not a court and normally cannot compel an independent seller to issue a refund.

If you believe a crime has occurred, such as theft or fraud, you should contact the appropriate authorities. Akedi may cooperate with valid lawful requests for information.

5. Items or services sold directly by Akedi

From time to time, Akedi may clearly identify a product, campaign or service for which Akedi itself is the seller, fulfilment partner or service provider. In that case, the specific return, cancellation or refund terms shown for that transaction will apply.

Payments made to Akedi for vendor plans, advertising, Live-minute bundles or other seller platform services are separate from buyer-to-seller product purchases and may have their own purchase, activation, expiry or refund conditions.

6. Reporting a problem

If you have a problem with a listing, seller, shop or conversation, you can:

• Use the available Report option on the relevant Akedi content;
• Use available blocking tools where the issue involves unwanted contact;
• Contact us at support@akedi.ug with relevant details and screenshots; or
• Contact the appropriate authorities where the matter may involve criminal conduct.

7. No general escrow or automatic refund guarantee

Unless clearly stated for a particular Akedi service, Akedi does not currently provide general escrow, automatic buyer protection refunds or a universal product warranty for transactions between independent buyers and sellers.

8. Contact

Platform support: support@akedi.ug.